Wholesale & Manufacturing Software — Common Questions
Can you migrate my data from my current wholesale system?
Yes. We migrate inventory, vendors, customers, memo history, invoice history, and open transactions from most jewelry systems — The Edge, Jewelry Shopkeeper, JewelMate, Lightspeed, Business Mind, and QuickBooks. We accept CSV, Excel, VFP, SQL backups, and QuickBooks exports. If direct export isn't possible, we can often pull data from the backend.
How fast can you get my wholesale business running on WJewel?
Most wholesalers and manufacturers are live on WJewel in 1 business day. Data migration and parallel training runs over the following days to weeks, depending on the volume of memo and invoice history being imported.
Does WJewel handle memo in and memo out?
Yes — memo in/out is a core feature for wholesalers, manufacturers, and diamond dealers. Track consignments to retailers, vendor memos you've received, aging, partial returns, and conversion from memo to invoice. Full memo reports by customer, vendor, salesperson, or age.
Can WJewel handle custom manufacturing and made-to-order production?
Yes. Manufacturing workflows are built in: bill of materials, stones and findings, shop costs, production status (casting, setting, polishing, QC, ship), and tax/duty calculation. Load styles from vendor Excel sheets, track findings and diamonds used in shop work, and see full stock history per item.
Does WJewel integrate with QuickBooks and shipping carriers?
Yes. QuickBooks integration syncs invoices, payments, and inventory. Built-in shipping support for FedEx, UPS, ParcelPro, Brinks, and MalcaAmit — print labels and track shipments from inside the app. EDI and RFID are also supported as add-ons.
How much training is included?
Unlimited training, included. No hour caps, no extra fees. We train live over Zoom, record sessions for later reference, and train new hires whenever you bring them on. We also have a library of training videos covering memo, manufacturing, accounting, and reporting.
Can WJewel forecast demand for production and reorders?
Yes. WJewel includes built-in demand forecasting that projects likely demand by style, category, and vendor from your own sales history — so casting runs, stock levels on reorder styles, and trade-show buys are planned against real numbers rather than guesswork. It also shows how many of each style to order or make. Use the forecasting screen, or ask Ask AI in plain English (“which styles should I cast for spring”). Both read your live data — no exports, no custom report to maintain.
Can my wholesale accounts see their invoices and pay online?
Yes. With the WJewel customer portal, your accounts can see their orders, statements, open invoices and repairs, and make payments online — any time, without calling your office. You can also text or email an account a secure payment link, and they pay by credit card in a few taps.
Can I write invoices and memos from my phone?
Yes. WJewel can use your phone’s camera to scan barcode tags, so you can write invoices and memos on the spot — in the office, in the vault, or at a trade show. The web version runs in Chrome, Safari and other popular browsers on PC, Mac, iPad, iPhone, and Android phones and tablets.
Does WJewel have an API?
Yes. The WJewel API lets your website, CRM or other software work with WJewel directly — for example to add new customers or look up inventory. Tell us what you want to connect.
Do you offer a free trial?
Yes — 30 days. We want you fully comfortable before you commit. A card is required to start, but it is not charged for the first 30 days as long as you cancel before then. Start your free trial.
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