Manage sales, inventory, repairs, appraisals, and CRM in one powerful jewelry POS system — built specifically for retail jewelers.
Designed for jewelers — not generic retail POS systems.
WJewel is more than a POS system. It's a complete jewelry store software solution for retailers, wholesalers, and manufacturers. From jewelry inventory management software to jewelry repair tracking software, WJewel brings every part of your business into one platform.
Built specifically for jewelry stores — not adapted retail POS. Handles trade-ins, layaways, memo, and special orders out of the box.
Full intake-to-pickup repair workflow with photos, customer SMS updates, and chain of custody.
Scan an entire case in seconds, reduce shrinkage, and keep multi-store inventory live and accurate.
Trusted as a complete jewelry business software platform by independent jewelers, multi-store chains, wholesalers, and manufacturers.
Used by hundreds of jewelers across North America and beyond — independents, multi-store chains, wholesalers, and manufacturers.
Recognized with multiple best-of-category jewelry software awards in 2024. Rated highly on Capterra by real jewelers.
WJewel gives jewelry stores the tools to save time, wow buyers, and grow faster — every day.
See sales by staff, register, or vendor. Spot what sells best.
Run your site, track layaways, buy scrap, and more in one app.
Run smart reports like GMROI in a click. See the full picture.
We integrate with
From POS to stock and CRM, WJewel does it all. Plug in tag printing and RFID with one click.
Run one store or fifty. WJewel scales with your chain. See every store from one screen and keep each shop in sync.
Move a ring from Store A to Store B in one click. The system logs the move and updates stock at both ends right away.
See how jewelry shops grow each day with WJewel.
"Game-Changing POS"
"WJewel's software has streamlined our sales and inventory, making daily operations effortless."
Lisa M.
Jewelry Retailer
"Comprehensive and User-Friendly"
"The CRM and repair tracking features have boosted our customer satisfaction and efficiency."
David K.
Store OwnerYes. We regularly migrate inventory, customers, repairs, and open transactions from The Edge, Jewelry Shopkeeper, JewelMate, Lightspeed, Business Mind, and QuickBooks. We accept CSV, Excel, VFP, SQL backups, and QuickBooks exports. If you cannot export your data, we may be able to pull it directly from the backend.
Most retail stores are live on WJewel in 1 business day. Data import takes anywhere from 1 day to a couple of weeks depending on complexity, and training runs about a week alongside go-live.
Unlimited training, included. No hour caps, no extra fees. We train live over Zoom, record sessions, and train new hires whenever you bring them on. Sales associates are confident at the register within a couple of days. Deeper features (reporting, accounting, multi-store transfers, RFID audits) typically take 2–4 weeks of regular use.
Yes. We recommend and quote the exact hardware for your store — POS terminals, receipt printers, jewelry tag printers (barcode or RFID), cash drawers, barcode scanners, RFID readers, and card processing. Buy directly from us or source it yourself, whichever you prefer.
Yes. Real-time inventory sync across locations, cross-store transfers, consolidated reporting, store-level pricing and permissions, and memo tracking between stores. Each location has its own receipt layout, tax settings, and staff while sharing a single customer database.
Yes — custom and made-to-order is a core workflow, not an add-on. Create a work order with customer specs, stones/metals required, target completion date, attached sketches or photos, deposit tracking, and status updates (design → casting → setting → polishing → ready). Automated text and email alerts keep the customer informed. Repairs and appraisals use the same system with their own ticket templates.
Yes, both directions. Memo in from vendors: track consignments received from estate dealers, diamond suppliers, or other jewelers, with item-level detail, aging, partial returns, and conversion from memo to invoice when a piece sells. Memo out to customers: let a customer take a piece home to show a spouse or consider the purchase — WJewel tracks the loan, due date, and automated reminders, and protects you with full accountability. Full reporting by customer, vendor, or age.
A jewelry-specific POS tracks each item at SKU level — metal, karat, stone, weight, certificate number (GIA, IGI, EGL), cost, and location — so you always know exactly what you have. You get real-time sell-through data, cycle counts and full audits (especially fast with RFID), automatic low-stock alerts, vendor reordering suggestions, and full history per piece. The result: less shrinkage, fewer phantom-inventory sales, and smarter buying decisions.
Yes. WJewel integrates with Shopify, BigCommerce, Magento, and custom-built websites — push inventory, prices, and images to your online store automatically, and pull orders back into the POS for fulfillment. Updates are bidirectional: a sale in-store reduces web inventory in real time; a web order shows up at your POS for fulfillment. If you don't have a website yet, we also build custom jewelry websites.
Yes. We want you fully comfortable before you commit. Contact us for details.
Start a free trial and see how WJewel works in your store before you commit. No contract, no pressure — just unlimited training and support while you try it out.
Prefer to talk? Schedule a meeting or call (646) 578-8300.
