Switching from Jewel360 to WJewel: A Jewelry POS Migration Guide

Jewel360 is a capable jewelry POS, and plenty of stores start on it. The stores that move to WJewel usually do so for one of a handful of reasons: they need repairs, memo or serialized inventory without moving up a plan, they have opened a second location, they also wholesale or manufacture, or they want their accounting in the same system as the counter. If that is where you are, this guide covers what to export, what carries over, the few things that need a decision, and how the cut-over day works. For the feature-by-feature and price-by-price view, see WJewel vs Jewel360.

Why Stores Move from Jewel360

• The jewelry workflows are on a higher plan. Jewel360’s $199/month Startup plan does not include serialized inventory, repairs and custom work, appraisals, memo, consignment or trade-ins; those start on its $299 Core plan. Multi-location is on its $399 Plus plan. WJewel starts at $99/month billed annually.
• A second store. In WJewel, all your stores run in one system. You choose whether they share customers or each keep their own, every store’s stock is tracked by location, and pieces transfer between stores with their full history.
• Wholesale or manufacturing. Jewel360 is built for retail. WJewel runs retail, wholesale and manufacturing in one system, with memos out to customers and proforma invoices.
• Accounting in the same system. WJewel has its own general ledger, payables and bank reconciliation, and also connects to QuickBooks if your accountant prefers it.
• Trying before committing. WJewel has a 30-day free trial and no long-term contract.

Before You Start: Three Things to Check

1. Your Jewel360 agreement. Look for the term and any notice period before you choose a cut-over date, so you are not paying for two systems longer than you need to.
2. Your card processing. If you take cards through Jewel360’s integrated payments, the processor changes with the POS. WJewel has integrated payment processing, and we set it up before go-live.
3. Your website. If your website is built on Jewel360’s website editor, decide where it will live after the switch. WJewel connects your inventory to Shopify, BigCommerce or your own custom website.

What to Export from Jewel360

You own your data. Ask Jewel360 for a full export, and ask for it early — getting the data out is usually the slowest part of any switch. At a minimum, bring:

• Inventory — every item with its number, description, cost, retail, metal and stone details, and, for serialized pieces, one row per piece.
• Customers — names, phone numbers, emails, addresses, birthdays and anniversaries, and purchase history.
• Repairs and custom work in progress — every job not yet picked up, with its deposit and status.
• Layaways and special orders — open balances and payments made so far.
• Memo and consignment — what you hold from vendors, and what is out with customers.
• Vendors — the vendor list and open purchase orders.
• Store credit and gift cards — outstanding balances, so customers can still spend them.
• Sales history — at least two to three years, so customer history and year-over-year reports carry on.

Spreadsheets are fine. WJewel imports from Excel in any format, so the columns do not need to match ours; we map them.

What Carries Over, and What Changes

• Barcodes and item numbers carry over, so the tags already in your cases keep scanning. No re-tagging.
• Stuller: connect WJewel’s Stuller integration with your own Stuller login, and download Stuller products, diamonds and gems or fill in a style from its Stuller SKU.
• Jewelers Mutual: sell a JM plan, or your own store warranty, with the sale, as before.
• Clienteling: if you use Clientbook with Jewel360, WJewel’s own CRM covers birthdays, anniversaries and other occasions, reminders, texting and email, loyalty and referral points, and connects to Podium.
• Devices: WJewel runs in Chrome, Safari and other browsers on PC, Mac, iPad, tablets and phones, with nothing to install, so the counter computers and iPads you have now keep working.

The Switch, Step by Step

1. A short call. We look at what you run on Jewel360 today and what you want to add, and agree a cut-over date.
2. You request the export. We tell you exactly what to ask Jewel360 for.
3. We map and import it. Inventory, customers, history and open items go into WJewel, and you check a sample of pieces, customers and open repairs against Jewel360.
4. Training. Unlimited, with no hour caps, while Jewel360 is still running — and again later for new hires.
5. Cut-over. Pick a slow day. Take a final export of anything that changed since the first one, and ring the next sale on WJewel. Most retail stores are live in one business day.
6. Keep Jewel360 read-only for a few weeks, if your agreement allows, in case you want to look something up.

Not Sure Yet?

Start the 30-day free trial, or book a demo and bring your hardest workflow — a repair with outside work, a vendor memo, a transfer between stores — and see it done in WJewel. The general guide to switching jewelry POS systems covers the same ground for any system.

FAQs

Can I move my data from Jewel360 to WJewel?
Yes. You own your data. Ask Jewel360 for a full export of your customers, inventory and history, and WJewel imports it as part of onboarding — including serialized pieces, open repairs, layaways and special orders.

How long does switching from Jewel360 take?
Most retail stores are live on WJewel in one business day once their data is in. The time that varies is getting the export out of the old system, so ask for it early.

Do I have to re-tag my inventory?
Usually not. Your existing barcodes and item numbers carry over, so the tags in your cases keep scanning.

Does WJewel work with Stuller and Jewelers Mutual like Jewel360?
Yes. WJewel has a Stuller API integration that works with your own Stuller login, and you can sell a Jewelers Mutual plan with the sale.

What happens to my card processing?
WJewel has integrated payment processing in the POS. We set it up before you go live, so the first sale on WJewel is taken on WJewel.

Will I lose my open repairs and layaways?
No. Repairs in progress, open layaways and special orders move with their deposits, balances and status, so nothing a customer is waiting for is lost.

Ready to Make the Switch?

Request a Free WJewel Demo → and we’ll map out exactly what your move from Jewel360 looks like.