A Jewelry POS System That Knows Your Business

WJewel is a complete jewelry point of sale system designed exclusively for jewelers — not adapted from a generic retailer tool. A generic retail POS can sell a t-shirt. It can't price by metal weight, accept a trade-in against a new purchase, or hand a repair ticket to the bench with photos and a deposit. WJewel's jewelry POS handles all of it natively — and it's been refined by working jewelers since 1987.

Built for Jewelers

Trade-ins, layaways, memo, special orders, repairs, and appraisals — every jewelry workflow is on the main screen, not buried in a custom field.

Fast at the Counter

Ring up a sale in seconds. Scan tags by RFID or barcode, look up customers by phone, and email a receipt automatically.

All in One System

POS, CRM, repair tracking, inventory, accounting, and reporting in a single platform — not five tools that almost talk to each other.

Just released

New in WJewel

The latest additions to WJewel for jewelry stores — get paid faster, give customers a window into their account, and work from any device.

  • Self Check-In Tablet

    Customers check in on a tablet at your counter, fill in their own details for a repair, review the price and balance due, and sign on screen. See how self check-in works

  • Text-to-Pay Links

    Text or email a customer a secure payment link and they pay by credit card from their phone — no reading card numbers over the phone.

  • Customer Portal

    Your customers check their statement, open layaways, repairs and special orders — and make payments — any time, from any device. See how the customer portal works

  • Ask AI

    Ask about your store in plain English — “what hasn’t sold in over a year?” — and get the answer from your live data in seconds.

  • Your Phone Is a Barcode Scanner

    Scan tags with your phone’s camera to build invoices, memos and more, right on the sales floor — no handheld scanner needed.

  • Runs in Your Browser, on Any Device

    The web version runs in Chrome, Safari and other popular browsers on PC, Mac, iPad, iPhone, and Android phones and tablets — nothing to install.

  • Forecasting: How Many to Order

    Demand forecasting now shows how many of each style to order to cover what you expect to sell, based on your own sales history.

  • Stuller API Integration

    Download Stuller’s products, diamonds, lab-grown diamonds and gemstones into WJewel, and fill in a style’s description, cost, retail price, metal weight and pictures straight from its Stuller SKU.

  • Scheduled Tasks

    Send customer statements, email inventory reports and run other routine jobs automatically, on the schedule you set.

  • Bank Transactions, Downloaded

    Download your transactions directly from your bank and reconcile them in WJewel — no retyping statements.

  • WJewel API

    Let your website, CRM or other software work with WJewel directly — add new customers, look up inventory, and more.

Read the full announcement ›

What Your Staff Can Do at the Register

Every common jewelry transaction — and the not-so-common ones — handled from one screen.

Sales & Returns

  • Scan or look up items by SKU, style, or certificate — with a scanner or your phone’s camera
  • Apply discounts at line or ticket level with reason codes
  • Split tenders across cash, credit, gift card, and store credit
  • Process returns and exchanges against the original sale
  • Print, email, or text the receipt
  • Capture customer signature on screen for high-ticket items

Repairs & Custom Orders

  • Take in a repair with photos, customer notes, and a deposit
  • Print job bag with barcode, description, and target date
  • Track status: received, in shop, complete, ready for pickup
  • Auto-text the customer when status changes
  • Custom orders with sketches, deposits, and milestone updates
  • Charge final balance at pickup with full history attached

Layaways, Trade-Ins & Memo

  • Layaway with custom payment plans and auto-reminders
  • Accept trade-ins, value by metal weight or stone, apply to purchase
  • Issue memo to customers — track loan, due date, and reminders
  • Receive memo from vendors and convert to invoice on sale
  • Special orders against vendor catalogs with deposit tracking

CRM at the Counter

  • Look up a customer by name, phone, or email in one click
  • See full purchase, repair, appraisal, and memo history
  • Link family accounts (spouse, parents, children)
  • Set follow-up reminders for anniversaries and birthdays
  • Loyalty points and store credit balance visible on the ticket
  • Customer portal: customers check their statement, layaways, repairs and special orders, and pay online
  • Capture marketing opt-in for SMS and email

Payments, Tax & Compliance — Done Right

A jewelry POS handles serious money. WJewel keeps your transactions EMV-compliant, your tax setup multi-jurisdiction-aware, and your records audit-ready.

  • EMV chip and contactless processing through certified providers.
  • Text-to-pay links — text or email a customer a secure link to pay by credit card.
  • Sales tax handled per location, including Avalara and TaxJar integrations for nexus rules.
  • FinCEN Form 8300 tracking for cash transactions over $10,000.
  • Per-user permissions — limit who can void, refund, or override price.
  • End-of-day cash reconciliation by drawer and by salesperson.
  • Bank transactions downloaded directly from your bank, ready to reconcile.
  • Full audit log of every change to every ticket.
Talk to Sales

Reports That Actually Help You Run the Store

  • Sales by salesperson, register, vendor, category, or day part.
  • Daily Z-report and end-of-day cash drop with one click.
  • GMROI, sell-through, and turn — per category and vendor.
  • Repair-shop throughput, aging, and pickup compliance.
  • Loyalty redemption and store-credit liability.
  • Email or schedule any report to owners and managers — and schedule customer statements and other routine tasks to run on their own.

Hardware That Just Works

Run WJewel on the equipment you have — or let us quote a complete jewelry POS hardware bundle for your store.

  • PC
  • Mac
  • iPad
  • Tablets
  • PhonesiPhone & Android

Runs On Your Devices

PC, Mac, iPad, Android tablets and phones — the full program on every one. Web browser or installed app — your call. Use existing hardware to start, upgrade as you grow.

Tag Printers & Scanners

Direct support for jewelry barcode and RFID tag printers, handheld scanners, label rolls, and dustless ribbons. See packages.

Receipt & Drawer

Thermal receipt printers, cash drawers, customer-facing displays, and signature pads — all configurable from WJewel settings.

One Store or a Whole Chain — Same POS

A small jeweler can run WJewel on one register. A multi-location chain can run real-time inventory, transfers, and consolidated reporting across every store. Same software, same training, same support.

  • Real-time stock visibility across all locations.
  • One-click cross-store transfers with audit trail.
  • Per-store pricing, taxes, and staff permissions.
  • Shared customer list and loyalty across the chain.
  • HQ reporting on sales, stock, and repairs across every store.
See Retail Solution
WJewel jewelry store inventory management screen

Generic POS vs. Jewelry-Specific POS

Square, Lightspeed, and Shopify POS are great for boutiques. They're not built for the workflows a jewelry store sees every day.

Generic Retail POS WJewel Jewelry POS
Trade-in valuation by metal weight Manual workaround Native, with live metal pricing
Repair intake at register Not supported Full ticket, photos, deposit, status SMS
Layaway with payment plans Add-on or none Built in, with auto-reminders
Memo to customer / from vendor Not supported Both directions, fully tracked
Diamond cert (GIA/IGI/EGL) on item Custom field First-class, searchable
FinCEN $10K cash tracking Manual Built-in alert and form
RFID inventory audits No Yes — tags, readers, software
Made for jewelers No Since 1987

Jewelry POS System — Common Questions

What does a jewelry POS system actually do that Square or Shopify POS can't?

A jewelry POS handles workflows that generic retail systems either don't support or fake with custom fields: trade-in valuation by metal weight and stone, repair intake with deposits and photos, layaways with payment plans, memo (both vendor consignment and customer take-home), special orders against vendor catalogs, diamond certificate tracking, and FinCEN $10K cash reporting. WJewel was designed for these from day one.

How long does it take to learn the jewelry POS?

Sales associates are confident at the register within a couple of days. Deeper functions (reporting, accounting, multi-store transfers, RFID audits) typically take 2–4 weeks of regular use. Unlimited training is included — no hour caps, no extra fees — and we re-train new hires whenever you bring them on.

Does WJewel POS work with my existing payment processor?

Yes. WJewel integrates with the major EMV-certified processors in the US, so you can keep your current rates if you're happy with them — or we can introduce you to processors that specialize in jewelry merchants. Chip, contactless, and split-tender are all supported at the register.

Can I use my own hardware, or do I have to buy yours?

Either. WJewel runs on PC, Mac, iPad, Android tablets and phones, and works with most thermal receipt printers, cash drawers, barcode scanners, and signature pads. We can also quote a complete bundle — POS terminal, jewelry tag printer (barcode or RFID), scanner, drawer, and processing — and ship it ready to go.

How is repair tracking handled at the register?

A repair is just another transaction type. Take photos, capture customer notes, set a target date, take a deposit, and print a job bag with a barcode — all from the POS. The bench picks it up by scanning the bag, and status changes auto-text the customer. At pickup, the system charges the balance and closes the ticket.

Does it work for multi-store jewelry chains?

Yes. Real-time inventory across locations, cross-store transfers, store-level pricing and permissions, shared customer database, and consolidated reporting. Each store gets its own receipt layout, tax setup, and staff while sharing the same backbone.

Will WJewel POS sync with my website?

Yes. Bidirectional sync with Shopify, BigCommerce, Magento, and custom websites. A sale at the register reduces web stock; a web order shows up at your POS for fulfillment with shipping label generation. We also build custom jewelry websites if you need one.

Can customers pay by text or check their account online?

Yes. Text or email a customer a secure payment link and they pay by credit card from their phone. And with the WJewel customer portal, your customers can check their statement, open layaways, repairs and special orders, and make payments any time, from any device.

Can I use my phone as a barcode scanner?

Yes. WJewel can use your phone’s camera to scan barcode tags, so staff can build invoices, memos and more right on the sales floor without a handheld scanner. The web version runs in Chrome, Safari and other popular browsers on PC, Mac, iPad, iPhone, and Android phones and tablets.

Is there a free trial?

Yes. Start a free trial with your real data so you can test it the way you actually work.

See all frequently asked questions ›

See the Jewelry POS in Action

Watch a demo, start a free trial, or schedule a call. No contract, no pressure — just unlimited training and support while you decide.

Start Your Free Trial Watch a Demo

Prefer to talk? Schedule a meeting or call (646) 578-8300.

Related solutions:

Retail Software Overview Inventory Software POS Pricing Tag Printer Packages

Get In Touch

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