Take It In
A numbered ticket with photos, your repair prices, a promised date, the deposit and a barcoded claim.
Repair take-in →
Take-in · Bench · Pickup
Jewelry Repair Software: Never Lose Track of a Repair
Take a repair in on one screen, with photos, the price, a promised date and a deposit. Follow the job bag from jeweler to jeweler, text or email the customer when it is ready, and turn the pickup into an invoice. All in the same program as your POS, inventory and books.
- Jewelry software since 1987
- Unlimited training
- Support 365 days a year
- Retail pricing
Jewelry repair software in three parts
Track the Bench
Job bags given to each jeweler with a due date, their full history, bench time and what is past due.
Job bag tracking →Ready and Picked Up
Text or email the customer when it is ready, show it in their portal, and turn the pickup into an invoice.
Pickup and payment →
At the counter
Take a Repair In on One Screen
Everything the envelope used to hold, typed once and kept for good, so anyone at the counter can answer “is my ring ready?”
- The customer. Pick them or add them, and name a second person allowed to pick the repair up.
- The piece. Photos from the computer’s camera, pasted or attached, scanned documents, an estimated value, and instructions for the jeweler.
- The work. Lines from your repair price list, with size, quantity and price, a rush price when they need it sooner, and stones or findings added from stock.
- The promise. A promised date, and whether the price is approved, an estimate only, an estimate ready, or declined by the customer.
- The money. A deposit in any payment method, discounts, sales tax and up to two salespeople.
- The paperwork. A barcoded repair claim for the customer and a barcoded job envelope for the bench, printed or emailed as a PDF.
Your price list
Repair Prices Everyone Quotes the Same
Set your repair prices once, and every salesperson quotes the same price for the same job.
Standard repair codes
Each code has its description, regular price and rush price, and its cost in labor, material and overhead. Arrange them in levels, and import or update the whole list from Excel.
Custom codes and Geller
Add your own custom repair codes, or use Geller Blue Book repair codes. Print a sheet of barcodes for your most common repairs.
Estimates
Not sure what it needs? Save it as an estimate only, mark it estimate ready when the jeweler has looked, and approved or declined once the customer decides.
At the bench
Know Where Every Job Bag Is
Give each job bag to a jeweler, setter or polisher with a due date, and take it back when the work is done. WJewel keeps every step.
- Give out and take back. One bag or many at once, with the date, time, quantity and weight given and received.
- The full history. Who had it, when it was given and returned, which store or shop it was in, and who recorded it.
- Bench time. Estimate the hours a job should take, start and stop the clock on it, and compare estimates with what it actually took.
- Split or reopen. Split a job bag in two, or reopen a closed one.
- Done. Mark it completed and ready for pickup, or completed and added to stock when it is your own piece.
Repair Reports
- Open jobs for each person, or past due only, with a summary by person or department
- Jobs done by each person, and every completed job
- Jobs ready for pickup, and jobs not given to anyone yet
- Promised dates against completed dates
- Repair orders by date, customer, salesperson, store, status or keyword
- Total repair orders and their estimated values
- The repair history of a piece
- Estimated against actual bench time
Ready for pickup
Tell the Customer, Then Ring It Up
Fewer “is it ready yet?” calls, and no repair that sits in the drawer for months.
Text or Email
When the job is marked ready for pickup, text or email the customer in your own words. Texts go only to customers who agreed to receive them.
Customer Portal
Customers see their open repairs, status, promised date, deposits and balance, pay toward a repair online, and get a ready-for-pickup notice.
Customer portal →Pickup
The pickup becomes the repair invoice, with the deposit already applied. Refunds and warranty repairs are handled there too.
Self Check-In
Customers drop off or pick up a repair on a tablet at your counter, and sign on screen. The signature is filed with the repair.
Self check-in →
What it cost you
See the Margin on Every Repair
A repair department should make money. WJewel shows you whether it does.
Labor and parts
Record the labor and parts used on each job bag: the part, quantity, weight, cost and price.
Outside work
Bill a trade shop’s work to the job bag from its invoice. A.I. can read that invoice and fill in the bill for you.
Cost against charge
The Repair Cost vs Charge report shows the charge, cost and margin for each job and repair type, and the costs post to your general ledger.
How it fits together
A Repair in WJewel, Start to Finish
Step 1
Take it in
The customer, photos, the work from your price list, a promised date and a deposit, on one screen or the check-in tablet.
Step 2
Print the claim and envelope
The customer takes the barcoded claim; the piece goes into its barcoded job envelope.
Step 3
Send it to the shop
From any store to your shop or another store, and received there, so you always know where it is.
Step 4
Give it to the bench
Each jeweler gets the job bag with a due date, and records the labor and parts used.
Step 5
Mark it ready
Completed and ready for pickup, with a text or email to the customer.
Step 6
Pick it up
The pickup becomes the invoice, the deposit is applied, and the sale and its cost reach your books.
One program
Repairs and the Rest of Your Store, Together
Repairs are part of WJewel’s complete jewelry store software, on the same customers and the same books.
Point of Sale
Sales, layaways, special orders, trade-ins and store credit at the same counter where repairs come in.
Jewelry POS system →Watch Repairs
A watch repair is a repair order like any other, and the watch’s own details live on its style.
Watch store software →Several Stores
Repairs, stock and sales across all your stores, with transfers between them and reports per store.
Multi-store software →Accounting
Repair sales, deposits and costs post to WJewel’s own general ledger, or reach QuickBooks Online.
Jewelry accounting software →
From jewelry businesses
What Jewelers Say About WJewel Repairs
From verified reviews of WJewel on Capterra.
★★★★★
“We are thrilled with the product! It covers all aspects of our business (and then some!) … It allows us to track our repairs from start to finish!”
★★★★★
“As a small custom design and jewelry repair shop we have pretty unique needs and we were stuggling to find a solution out of the box. We came across wJewel and signed up for a free demo and knew we’d found our answer. … Today, we are printing our shop jobs on 4x6 index cards and using reusable job envelopes. This feature alone has saved us from having to order/stock custom job envelopes and from hand writing repair jobs!”
★★★★★
“WJewel covers everything we need to run our jewelry store in one system — invoicing, repair orders, inventory, scrap gold buying, and full accounting (AP/GL) without needing separate software. … It’s clearly built by people who understand the jewelry trade — things like karat/metal tracking, style-level costing, and repair workflows work the way a real store operates, not like a generic retail POS with jewelry features bolted on.”
★★★★★
“Very professional appearance that leaves customers feeling comfortable and at ease with repairs and receipts that allow clear understanding. So many detail options that allow a company to start simple and grow with time and need.”
4.8 out of 5 from 73 verified reviews on Capterra
Ease of use 4.8 · Customer service 4.9 · Read the reviews
Common questions
Jewelry Repair Software FAQ
What does jewelry repair software do?
It replaces the paper envelope and the repair book. Each repair gets a numbered ticket with the customer, the piece, photos, the work and the price, a promised date and any deposit. The job bag is tracked from the counter to the bench and back, the customer is told when it is ready, and the pickup becomes an invoice. In WJewel all of that is part of the same program as your POS, inventory and books.
Can I take photos of the piece at take-in?
Yes. Take a picture with the computer's camera, paste one in or attach a file, and it is saved with the repair order, next to any scanned documents. The ticket also records an estimated value and any instructions for the jeweler.
How are repairs priced?
From your own list of standard repair codes, each with its regular price, a rush price and its cost in labor, material and overhead. Import the list from Excel, add custom codes, or use Geller Blue Book repair codes. You can still type any price on a line, and add stones or findings from stock to the same repair.
Can WJewel text the customer when the repair is ready?
Yes. When the jeweler marks the job completed and ready for pickup, choose to text or email the customer, using your own wording. Texts go only to customers who have agreed to receive them. Customers with a portal login can also see the repair's status and pay toward it online.
How do I know where every job is?
Each job bag is given to a jeweler with a due date and taken back when the work is done, and WJewel keeps the history: who had it, when it was given and returned, which store or shop it was in, and who recorded it. Reports list the open jobs for each person, the past-due ones, the jobs ready for pickup, and promised against completed dates.
Can I see what a repair cost me?
Yes. Record the labor and parts used on each job bag, and bill outside work to it from your vendor's invoice. The Repair Cost vs Charge report then shows the charge, the cost and the margin for each job and repair type, and the costs post to your repair cost-of-goods accounts.
We have several stores and one shop. Does that work?
Yes. Send repairs from any store to the shop or to another store, receive them back, and list the jobs at any location, so the store that took the repair in always knows where it is.
Is there a free trial?
Yes. Start a 30-day free trial, or book a live demo and we will take in one of your own repairs with you, from the ticket to the pickup.
More on running a repair department: Jewelry repair tracking
See Your Own Repairs in WJewel.
We will load a few of your repair prices and take in a repair with you, from the ticket to the pickup. Free demo, 30-day free trial, and unlimited training included.
Prefer to talk? Schedule a meeting or call (646) 578-8300.Published: · Last updated: