Shipping Integration for Jewelry Businesses

3 minutes · WJewel jewelry software

The video version of our shipping integration guide for jewelry businesses: the carriers jewelers use, the nine things a complete shipping integration should include, why copy-pasting into carrier websites gets insurance claims denied, how shipping works in WJewel, and the practices that keep high-value packages safe.

What the video covers

UPS, FedEx, USPS Registered Mail and jewelry-specific carriers
Rate shopping, declared value, signatures, bulk labels and tracking
Memo shipments, return labels and an audit trail for claims
Shipping from the order, repair or memo, with tracking stored on the record
Plain packaging, signature thresholds, real replacement values and photos

Chapters

0:00 Not like shipping anything else
0:20 The carriers jewelers use
0:43 What a complete shipping integration includes
1:16 Why copying into carrier websites is a liability
1:31 How shipping works in WJewel
1:56 Shipping jewelry safely
2:19 Contact us

Transcript

Read the full transcript

Not like shipping anything else

Shipping jewelry isn't like shipping anything else. One package can hold tens of thousands of dollars, and carriers have strict declared-value limits. A lost or mislabeled shipment can mean a six-figure insurance claim, so shipping built into your jewelry software is a safeguard.

The carriers jewelers use

Jewelers commonly use four kinds of carrier: UPS, the most common for domestic retail shipments, and FedEx, strong for expedited and international, USPS Registered Mail for very high-value packages, and jewelry carriers like Malca-Amit, Brink's and Ferrari for the highest values.

What a complete shipping integration includes

A complete shipping integration should include: rate shopping across carriers, declared value and insurance calculated from the item, and a signature required on high-value shipments, bulk label printing for busy fulfillment days, automatic tracking notices to customers, and memo out by shipment, with the full chain of custody, return labels for memo and repairs, tracking written back into the order, and an audit trail for insurance claims.

Why copying into carrier websites is a liability

Copying addresses into carrier websites is how insurance claims get denied: address typos, the wrong declared value, a missing signature requirement, and no link between the shipment and the order.

How shipping works in WJewel

In WJewel, shipping starts from the record itself: create the order, repair, memo or online shipment, click Ship to see rates, insurance and delivery dates, and print the label, the tracking number, declared value and carrier are stored with the order, the customer gets the tracking link, and delivery updates the record.

Shipping jewelry safely

And to ship jewelry safely: never write “jewelry” on the outside of a package, require a signature above your risk threshold, and declare the real replacement cost, use registered mail or a jewelry carrier for the highest values, photograph the packaging, and reconcile shipped memo every week.

Contact us

You'll find the full guide on the WJewel blog. WJewel is fully web-based, and runs on PCs, Macs, tablets and phones. To learn more, visit www.wjewel.com, or call us at (646) 578-8300.