WJewel vs The Edge: a side-by-side look for jewelry stores
The short answer
Both are built for jewelers. The Edge is Windows software installed on your own PCs and server, in use since 2002. Its prices are not published: it is licensed per store and per user, with a mandatory annual service fee and a one-year contract that renews automatically. Support is on weekdays, with emergency evening and Saturday hours, and its cloud version is in beta.
WJewel has been building jewelry software for 39 years, since 1987, and its US-based support answers 365 days a year. It runs in any browser — PC, Mac, iPad and phones, no server — and is as low as $159/month billed annually ($179 month to month), with no setup fee, a 30-day free trial and no long-term contract.
New in WJewel: A.I. that reads your vendor invoices and fills in the bill, A.I. model photos of your pieces, a customer portal and quick self check-in on a counter tablet.
4.8 out of 5 from 72 verified reviews on Capterra
Ease of use 4.8 · Customer service 4.9 · Read the reviews
Pricing & contract · New in WJewel · Feature comparison · Where it runs · Support & switching · Which is right for you · FAQ
At a glance
WJewel
Jewelry software for retailers, wholesalers, manufacturers and diamond dealers, built and supported by Ishal Inc. in New York for 39 years, since 1987.
- As low as $159/month billed annually, $179 month to month; no setup fee
- New: A.I. vendor invoice reader, A.I. model photos, customer portal, self check-in tablet
- Support 365 days a year and unlimited training
- 30-day free trial, no long-term contract
- Any browser, on PC, Mac, tablets and phones — no server
The Edge
Point of sale and inventory software for retail jewelers, launched in 2002 and based in Shelton, Connecticut.
- Prices not published; licensed per store and per user
- Mandatory annual service fee; one-year term that renews automatically
- Windows PCs with a server in the store; cloud version in beta
- Support Monday–Friday, with emergency evening and Saturday hours
- A long list of partners: Clientbook, Podium, Punchmark, GemFind and others
What a jewelry store actually pays — and signs
WJewel
WJewel is as low as $159/month billed annually, or $179/month paid month to month. There is no setup fee: setup, data migration from The Edge or any other system, and training are part of getting started, and training and support stay unlimited after you go live. There is no long-term contract — pay annually, or month to month and cancel any time — and you can try it free for 30 days first. Contact us for pricing details: (646) 578-8300 or see the pricing page.
The Edge
The Edge does not publish its prices; it says it is priced per store and per user, and its pricing page offers a demo rather than a figure. Its published terms (last updated July 2026) describe a licence for a set number of stations, with the first year of Service — support, updates and fixes — included, and active Service mandatory to keep using the software after that. The term is one year and renews automatically unless you give written notice at least 60 days before it ends, and the renewal Service fee can rise by up to 5% a year. Data conversion is included only if your order form says so, and training beyond the intro class and three training vouchers, on-site training and travel are extra. There is no free trial.
The comparison that matters
Ask The Edge for a written quote covering the licence for every station you need, the yearly service fee, data conversion and training — then compare it with WJewel’s $159 a month, which already includes support, updates, migration and unlimited training. Book a demo and we will price your store on the call.
New in WJewel
WJewel keeps adding to the program you already pay for. These are among the newest features, released in the fall of 2026.
A.I. Reads Your Vendor Invoices
Attach a vendor’s invoice to a new bill — a PDF, a scan or a phone photo — and A.I. reads it, checks that it is from the right vendor and that the lines add up to the total, and types the invoice number, terms, charges and every line into the bill. You check it and save.
See the vendor invoice reader
A.I. Model Photos
Turn a style’s product picture into a realistic photo of the piece being worn — on a hand, at the neckline, on an ear or a wrist — for your website and social media, without a photo shoot.
See A.I. model photos
Customer Portal
Your customers sign in with an emailed code and see their statement, open layaways, repairs, special orders and appraisals — and pay online — any time, from any device.
See how the customer portal works
Quick Self Check-In
Customers check in on a tablet at your counter: they fill in their own details for a repair, review the price and balance due, and sign on screen, while your staff keep working.
See how self check-in worksAlso new: text-to-pay links (text or email a customer a secure link and they pay by credit card from their phone), Ask AI (ask about your store in plain English and get the answer from your live data), demand forecasting with how many of each style to order, phone-camera tag scanning, compare styles side by side on a tablet, Shopify stock, points and gift cards, the Stuller integration, and the full program on your phone. See everything new in WJewel.
Why jewelers choose WJewel
39
years in jewelry software
Built and supported by Ishal Inc. in New York since 1987
365
days a year support
US-based phone and email support, every day of the year
Unlimited
training
No hour caps, before and after you go live
30
day free trial
No setup fee and no long-term contract
Comparing with The Edge? Ask them which of the features above they have, and how many days a year their support line answers.
Full feature comparison
| Feature | WJewel | The Edge |
|---|---|---|
| Price | Published: from $159/month billed annually, or $179 month to month | Not published — quoted, priced per store and per user |
| How you pay | A subscription, monthly or annual; no setup fee | A licence for a set number of stations, plus a mandatory annual Service fee for support and updates |
| Contract | None — month to month, cancel any time | One-year term that renews automatically unless cancelled in writing 60 days ahead; the renewal fee can rise up to 5% a year |
| Free trial | 30 days | Demo only |
| Data migration | Included — we move your data from The Edge ourselves | Data conversion only if your order form includes it |
| Runs on | Any browser on PC, Mac, iPad, tablets and phones, plus iOS and Android apps — nothing to install | Windows PCs, with a server in the store; tablets must run full Windows |
| Cloud | Yes — the full program runs in the cloud | Cloud version in beta |
| Mac | Yes | Not listed |
| Support hours | US-based phone & email support 365 days a year | Monday–Friday 9:00–5:30 ET, with emergency evening and Saturday hours |
| Training | Unlimited, with no hour caps, before and after you go live | An intro class and three training vouchers; further, on-site and custom training cost extra |
| Building jewelry software since | 1987 — 39 years | 2002 |
| A.I. vendor invoice reader | Yes, new — reads a vendor’s PDF, scan or phone photo and fills in the bill | Not listed |
| A.I. model photos | Yes, new — a product picture becomes a photo of the piece being worn | Not listed |
| Customer portal | Yes — statements, layaways, repairs, special orders and online payments | Online repair status and wish lists through its website partners |
| Self check-in tablet at the counter | Yes — customers fill in their details for a repair and sign on screen | Not listed |
| Text/email payment links | Yes | Hosted checkout pages for online deposits |
| Ask AI & demand forecasting | Yes | Buying tools (recommended restocks, aged inventory); no A.I. listed |
| Repair & custom work tracking | Yes, with job costing | Yes, with barcoded job envelopes and text/email notices |
| Appraisals | Yes, with AI-generated context | Yes |
| Memo & consignment | Yes | Yes |
| Layaway, special orders & trade-ins | Yes | Yes |
| Scrap gold buying | Yes, with refinery lots and CAPSS reporting | Not listed |
| RFID inventory counts | Yes, tied to the POS | Yes, through its RFID partners |
| Multi-store | Yes, with transfers | Yes |
| Accounting | Full accounting built in (general ledger, payables, bank reconciliation) — or QuickBooks | Syncs to QuickBooks |
| Website / e-commerce | Shopify, Magento and custom websites | Shopify, Punchmark and GemFind |
| Stuller integration | Yes — download Stuller products, diamonds and gems; fill a style from its Stuller SKU | Not listed |
| Jewelers Mutual | Yes | Yes |
| Wholesale & manufacturing | Yes — the same system | Not listed (retail) |
Price
WJewel Published: from $159/month billed annually, or $179 month to month
The Edge Not published — quoted, priced per store and per user
How you pay
WJewel A subscription, monthly or annual; no setup fee
The Edge A licence for a set number of stations, plus a mandatory annual Service fee for support and updates
Contract
WJewel None — month to month, cancel any time
The Edge One-year term that renews automatically unless cancelled in writing 60 days ahead; the renewal fee can rise up to 5% a year
Free trial
WJewel 30 days
The Edge Demo only
Data migration
WJewel Included — we move your data from The Edge ourselves
The Edge Data conversion only if your order form includes it
Runs on
WJewel Any browser on PC, Mac, iPad, tablets and phones, plus iOS and Android apps — nothing to install
The Edge Windows PCs, with a server in the store; tablets must run full Windows
Cloud
WJewel Yes — the full program runs in the cloud
The Edge Cloud version in beta
Mac
WJewel Yes
The Edge Not listed
Support hours
WJewel US-based phone & email support 365 days a year
The Edge Monday–Friday 9:00–5:30 ET, with emergency evening and Saturday hours
Training
WJewel Unlimited, with no hour caps, before and after you go live
The Edge An intro class and three training vouchers; further, on-site and custom training cost extra
Building jewelry software since
WJewel 1987 — 39 years
The Edge 2002
A.I. vendor invoice reader
WJewel Yes, new — reads a vendor’s PDF, scan or phone photo and fills in the bill
The Edge Not listed
A.I. model photos
WJewel Yes, new — a product picture becomes a photo of the piece being worn
The Edge Not listed
Customer portal
WJewel Yes — statements, layaways, repairs, special orders and online payments
The Edge Online repair status and wish lists through its website partners
Self check-in tablet at the counter
WJewel Yes — customers fill in their details for a repair and sign on screen
The Edge Not listed
Text/email payment links
WJewel Yes
The Edge Hosted checkout pages for online deposits
Ask AI & demand forecasting
WJewel Yes
The Edge Buying tools (recommended restocks, aged inventory); no A.I. listed
Repair & custom work tracking
WJewel Yes, with job costing
The Edge Yes, with barcoded job envelopes and text/email notices
Appraisals
WJewel Yes, with AI-generated context
The Edge Yes
Memo & consignment
WJewel Yes
The Edge Yes
Layaway, special orders & trade-ins
WJewel Yes
The Edge Yes
Scrap gold buying
WJewel Yes, with refinery lots and CAPSS reporting
The Edge Not listed
RFID inventory counts
WJewel Yes, tied to the POS
The Edge Yes, through its RFID partners
Multi-store
WJewel Yes, with transfers
The Edge Yes
Accounting
WJewel Full accounting built in (general ledger, payables, bank reconciliation) — or QuickBooks
The Edge Syncs to QuickBooks
Website / e-commerce
WJewel Shopify, Magento and custom websites
The Edge Shopify, Punchmark and GemFind
Stuller integration
WJewel Yes — download Stuller products, diamonds and gems; fill a style from its Stuller SKU
The Edge Not listed
Jewelers Mutual
WJewel Yes
The Edge Yes
Wholesale & manufacturing
WJewel Yes — the same system
The Edge Not listed (retail)
The Edge entries are taken from The Edge’s own website — its product, system requirements, support, about and terms and conditions pages — as of November 2026. “Not listed” means The Edge does not list it there, not that it cannot be done. Product names and trademarks are the property of their respective owners; this page is published by Ishal Inc. and is not endorsed by The Edge. Features, prices and terms change — verify them with each vendor before you buy.
Where it runs
WJewel runs in Chrome, Safari and other browsers on PC, Mac, iPad, iPhone and Android phones and tablets, with nothing to install, and there are iOS and Android apps. There is no server in the back room to buy, back up or replace: your data is in the cloud, so you can look up a customer from home, ring up a sale on the floor from a phone, or open a second store without a new network. Cloud vs desktop jewelry POS.
The Edge lists Windows PCs: a server with at least 16 GB of memory and workstations with at least 8 GB, connected over the store’s network, with tablets running full Windows. Internet is needed for multi-store. Its cloud version is offered as a beta.
What jewelry store owners say
WJewel is rated 4.8 out of 5 on Capterra from 72 verified reviews, with 4.9 for customer service. Reviewers most often single out how quickly support answers, ease of use and value. The criticism worth knowing about: a few reviewers wanted more customization and more accounts receivable reports.
4.8 out of 5 from 72 verified reviews on Capterra
Ease of use 4.8 · Customer service 4.9 · Read the reviews
The Edge is reviewed on Capterra and G2 too; read its reviews before you decide. More from WJewel customers on our testimonials page.
Support & switching from The Edge
WJewel
US-based phone and email support is open 365 days a year. Training is unlimited, with no hour caps and no vouchers, before and after you go live. Need something the program does not do? We do custom programming on request, and the WJewel API lets your own developers add customers and look up inventory.
Moving from The Edge: we move your customers, inventory, vendors, open layaways and repair history ourselves, as part of onboarding, at no extra charge — you do not export spreadsheets and hope. Most retail stores are live in one business day. Read how to switch jewelry POS systems.
The Edge
The Edge lists support Monday to Friday, 9:00 AM to 5:30 PM Eastern, with emergency support on weekday evenings until 9:30 PM and on Saturdays from 10 to 6, and holiday-season hours in late November and December. Training is a three-day class at its office in Shelton, Connecticut, or self-paced webinars, with advanced courses after that.
Which jewelry POS is right for your store?
WJewel makes sense if you:
- Want to work on any device — Macs, iPads and phones included — with no server in the store
- Want a published monthly price, a 30-day free trial and no long-term contract
- Want the newest tools — A.I. that reads your vendor invoices, A.I. model photos, a customer portal and self check-in
- Want a support line that answers 365 days a year, and unlimited training
- Also wholesale or manufacture, or want your general ledger in the same system
- Buy from Stuller, or buy scrap gold over the counter
The Edge makes sense if you:
- Want software installed on your own Windows PCs and server
- Already use its partners, such as Clientbook, Podium, Punchmark or GemFind, through it
- Want in-person training at its Connecticut office
- Sell only at retail, and keep your books in QuickBooks
Frequently asked questions
How much does WJewel cost compared to The Edge?
WJewel is as low as $159/month when paid annually, or $179 month to month, with no setup fee, no long-term contract and a 30-day free trial; contact us for pricing details. The Edge does not publish its prices: it is quoted, licensed per store and per user, with a mandatory annual Service fee for support and updates. Its published terms set a one-year term that renews automatically unless cancelled 60 days ahead, with a renewal fee that can rise up to 5% a year.
Does WJewel run on a Mac, or without a server?
Yes. WJewel runs in Chrome, Safari and other browsers on PC, Mac, iPad, iPhone and Android phones and tablets, with nothing to install and no server in the store, and there are iOS and Android apps. The Edge runs on Windows PCs with a server in the store; its cloud version is in beta.
What support and training does WJewel include?
US-based phone and email support 365 days a year, and unlimited training before and after you go live, on every plan. The Edge lists support Monday to Friday, 9:00 to 5:30 Eastern, with emergency evening and Saturday hours; its first purchase includes an intro class and three training vouchers, and further training is extra.
What is new in WJewel?
Among the newest features: A.I. that reads a vendor’s invoice (a PDF, a scan or a phone photo), checks it and fills in the bill for you to save; A.I. model photos that turn a product picture into a photo of the piece being worn; a customer portal where customers see their statement, layaways, repairs and special orders and pay online; and a self check-in tablet at the counter. Text-to-pay links, Ask AI, demand forecasting and the Stuller integration are new too.
Can WJewel move my data from The Edge?
Yes. As part of onboarding we move your customers, inventory, vendors, open layaways and repair history from The Edge ourselves, at no extra charge, and training is unlimited. Most retail stores are live in one business day.
Is The Edge a good jewelry POS?
Yes, for many stores. The Edge is a jewelry-specific system in use since 2002, with what it counts as more than 4,000 active stores, deep inventory and reporting, and a long list of partners. WJewel suits stores that want to run on any device, Macs and phones included, without a server; a published monthly price with no long-term contract; support 365 days a year; the newest A.I. tools; or wholesale and full accounting in the same system.
Comparing more than two systems? See the jewelry POS comparison of WJewel, The Edge, Jewel360, Lightspeed and Shopify POS, or WJewel vs Jewel360.
See the difference for yourself
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