WJewel vs JewelMate: a side-by-side look for jewelers
The short answer
Both are built for jewelers. JewelMate Enterprise, from Logic Mate in Glendale, California, is Windows software built on Microsoft SQL Server, with a Windows server for networked stores, and companion web apps for phones and tablets. Logic Mate has served the jewelry industry since 1989. It does not publish prices or support hours.
WJewel has been building jewelry software for 39 years, since 1987, and its US-based support answers 365 days a year. The full program runs in any browser — PC, Mac, iPad and phones, available in the cloud with no server — and is as low as $159/month billed annually ($179 month to month), with no setup fee, a 30-day free trial and no long-term contract.
New in WJewel: A.I. that reads your vendor invoices and fills in the bill, A.I. model photos of your pieces, a customer portal and quick self check-in on a counter tablet.
4.8 out of 5 from 73 verified reviews on Capterra
Ease of use 4.8 · Customer service 4.9 · Read the reviews
Pricing · New in WJewel · Feature comparison · Where it runs · Support & switching · Which is right for you · FAQ
At a glance
WJewel
Jewelry software for retailers, wholesalers, manufacturers and diamond dealers, built and supported by Ishal Inc. in New York for 39 years, since 1987.
- As low as $159/month billed annually, $179 month to month; no setup fee
- New: A.I. vendor invoice reader, A.I. model photos, customer portal, self check-in tablet
- Support 365 days a year and unlimited training
- 30-day free trial, no long-term contract
- Any browser, on PC, Mac, tablets and phones — available in the cloud, no server needed
JewelMate
JewelMate Enterprise (JM20), retail and wholesale editions, from Logic Mate of Glendale, California, serving the jewelry industry since 1989.
- Prices not published; quoted on a call or consultation
- Windows 10 or 11 PCs, with Windows Server for networked stores
- Companion web apps: a CRM app for phones and iPads, and JewelMate 365 for PCs and tablets
- A.I. for product descriptions, ID and business-card scanning, and image enhancement
- Shopify, QuickBooks transfer, ShipRush, RapNet and Fiserv payments
What a jeweler actually pays
WJewel
WJewel is as low as $159/month billed annually, or $179/month paid month to month. There is no setup fee: setup, data migration from JewelMate or any other system, and training are part of getting started, and training and support stay unlimited after you go live. There is no long-term contract — pay annually, or month to month and cancel any time — and you can try it free for 30 days first. Contact us for pricing details: (646) 578-8300 or see the pricing page.
JewelMate
Logic Mate does not publish JewelMate’s prices. Its site offers a demo and a free consultation, and its hardware page asks you to call for prices. It does not say how JewelMate is licensed — per store, per user or per computer — or what support, updates, training and data conversion cost, and it does not offer a free trial of JewelMate itself.
The comparison that matters
Ask Logic Mate for a written quote covering the software for every computer and store you need, the Windows server, yearly support and updates, data conversion and training — then compare it with WJewel’s $159 a month, which already includes support, updates, migration and unlimited training. Book a demo and we will price your business on the call.
New in WJewel
WJewel keeps adding to the program you already pay for. These are among the newest features, released in the fall of 2026.
A.I. Reads Your Vendor Invoices
Attach a vendor’s invoice to a new bill — a PDF, a scan or a phone photo — and A.I. reads it, checks that it is from the right vendor and that the lines add up to the total, and types the invoice number, terms, charges and every line into the bill. You check it and save.
See the vendor invoice reader
A.I. Model Photos
Turn a style’s product picture into a realistic photo of the piece being worn — on a hand, at the neckline, on an ear or a wrist — for your website and social media, without a photo shoot.
See A.I. model photos
Customer Portal
Your customers sign in with an emailed code and see their statement, open layaways, repairs, special orders and appraisals — and pay online — any time, from any device.
See how the customer portal works
Quick Self Check-In
Customers check in on a tablet at your counter: they fill in their own details for a repair, review the price and balance due, and sign on screen, while your staff keep working.
See how self check-in worksAlso new: text-to-pay links (text or email a customer a secure link and they pay by credit card from their phone), Ask AI (ask about your store in plain English and get the answer from your live data), demand forecasting with how many of each style to order, phone-camera tag scanning, compare styles side by side on a tablet, Shopify stock, points and gift cards, the Stuller integration, and the full program on your phone. See everything new in WJewel.
Why jewelers choose WJewel
Hundreds of jewelry stores run on WJewel, from single shops to chains.
39
years in jewelry software
Built and supported by Ishal Inc. in New York since 1987
365
days a year support
US-based phone and email support, every day of the year
Unlimited
training
No hour caps, before and after you go live
30
day free trial
No setup fee and no long-term contract
Comparing with JewelMate? Ask them which of the features above they have, and how many days a year their support line answers.
Full feature comparison
| Feature | WJewel | JewelMate |
|---|---|---|
| Price | Published: from $159/month billed annually, or $179 month to month | Not published — call or book a consultation for a quote |
| Free trial | 30 days | Demo and free consultation |
| Data migration | Included — we move your data from JewelMate ourselves | Data migration by its call center |
| Runs on | Any browser on PC, Mac, iPad, tablets and phones, plus iOS and Android apps — available in the cloud, with nothing to install | Windows 10 or 11 PCs, with Windows Server for networked stores; companion web apps for phones, iPads and tablets |
| Mac | Yes | Not listed |
| Support hours | US-based phone & email support 365 days a year | Not published; support by remote desktop and help tickets |
| Training | Unlimited, with no hour caps, before and after you go live | Webinars on request, or in person in Glendale, California |
| In the jewelry business since | 1987 — 39 years | 1989 |
| A.I. vendor invoice reader | Yes, new — reads a vendor’s PDF, scan or phone photo and fills in the bill | Not listed |
| A.I. model photos | Yes, new — a product picture becomes a photo of the piece being worn | A.I. image enhancement in its CRM app |
| A.I. descriptions | Yes — style and appraisal descriptions | Yes — product descriptions for e-commerce |
| Ask AI & demand forecasting | Yes | Not listed |
| Customer portal | Yes — statements, layaways, repairs, special orders and online payments | Not listed |
| Self check-in tablet at the counter | Yes — customers fill in their details for a repair and sign on screen | A POS kiosk is listed |
| Text/email payment links | Yes | Not listed |
| Repair tracking | Yes, with job bags, bench time and repair cost vs charge | Yes, with job envelopes and repair status |
| Appraisals | Yes | Yes |
| Memo & consignment | Yes | Memos and vendor memos |
| Layaway, special orders & trade-ins | Yes | Yes |
| Scrap gold buying | Yes, with refinery lots and CAPSS reporting | Not listed |
| Pawn loans | Yes | Not listed |
| RFID inventory counts | Yes, tied to the POS | Yes |
| Multi-store | Yes, with transfers | Yes, with transfers between stores |
| Accounting | Full accounting built in (general ledger, payables, bank reconciliation) — or QuickBooks Online | Payables with vendor checks, and a QuickBooks transfer |
| Website / e-commerce | Shopify, WooCommerce, Magento and custom websites | Shopify, and websites built by Logic Mate |
| Stuller integration | Yes — download Stuller products, diamonds and gems; fill a style from its Stuller SKU | Not listed |
| Wholesale & manufacturing | Yes — the same system | Yes — a separate Wholesale edition |
Price
WJewel Published: from $159/month billed annually, or $179 month to month
JewelMate Not published — call or book a consultation for a quote
Free trial
WJewel 30 days
JewelMate Demo and free consultation
Data migration
WJewel Included — we move your data from JewelMate ourselves
JewelMate Data migration by its call center
Runs on
WJewel Any browser on PC, Mac, iPad, tablets and phones, plus iOS and Android apps — available in the cloud, with nothing to install
JewelMate Windows 10 or 11 PCs, with Windows Server for networked stores; companion web apps for phones, iPads and tablets
Mac
WJewel Yes
JewelMate Not listed
Support hours
WJewel US-based phone & email support 365 days a year
JewelMate Not published; support by remote desktop and help tickets
Training
WJewel Unlimited, with no hour caps, before and after you go live
JewelMate Webinars on request, or in person in Glendale, California
In the jewelry business since
WJewel 1987 — 39 years
JewelMate 1989
A.I. vendor invoice reader
WJewel Yes, new — reads a vendor’s PDF, scan or phone photo and fills in the bill
JewelMate Not listed
A.I. model photos
WJewel Yes, new — a product picture becomes a photo of the piece being worn
JewelMate A.I. image enhancement in its CRM app
A.I. descriptions
WJewel Yes — style and appraisal descriptions
JewelMate Yes — product descriptions for e-commerce
Ask AI & demand forecasting
WJewel Yes
JewelMate Not listed
Customer portal
WJewel Yes — statements, layaways, repairs, special orders and online payments
JewelMate Not listed
Self check-in tablet at the counter
WJewel Yes — customers fill in their details for a repair and sign on screen
JewelMate A POS kiosk is listed
Text/email payment links
WJewel Yes
JewelMate Not listed
Repair tracking
WJewel Yes, with job bags, bench time and repair cost vs charge
JewelMate Yes, with job envelopes and repair status
Appraisals
WJewel Yes
JewelMate Yes
Memo & consignment
WJewel Yes
JewelMate Memos and vendor memos
Layaway, special orders & trade-ins
WJewel Yes
JewelMate Yes
Scrap gold buying
WJewel Yes, with refinery lots and CAPSS reporting
JewelMate Not listed
Pawn loans
WJewel Yes
JewelMate Not listed
RFID inventory counts
WJewel Yes, tied to the POS
JewelMate Yes
Multi-store
WJewel Yes, with transfers
JewelMate Yes, with transfers between stores
Accounting
WJewel Full accounting built in (general ledger, payables, bank reconciliation) — or QuickBooks Online
JewelMate Payables with vendor checks, and a QuickBooks transfer
Website / e-commerce
WJewel Shopify, WooCommerce, Magento and custom websites
JewelMate Shopify, and websites built by Logic Mate
Stuller integration
WJewel Yes — download Stuller products, diamonds and gems; fill a style from its Stuller SKU
JewelMate Not listed
Wholesale & manufacturing
WJewel Yes — the same system
JewelMate Yes — a separate Wholesale edition
The JewelMate entries are taken from Logic Mate’s own website, logicmate.com, and the JewelMate Enterprise presentations linked from it, as of November 2026. “Not listed” means Logic Mate does not list it there, not that it cannot be done. Product names and trademarks are the property of their respective owners; this page is published by Ishal Inc. and is not endorsed by Logic Mate. Features, prices and terms change — verify them with each vendor before you buy.
Where it runs
WJewel runs in Chrome, Safari and other browsers on PC, Mac, iPad, iPhone and Android phones and tablets, and is available in the cloud with nothing to install; there are iOS and Android apps too. In the cloud there is no server in the back room to buy, back up or replace: your data is online, so you can look up a customer from home, ring up a sale on the floor from a phone, or open a second store without a new network. Cloud vs desktop jewelry POS.
JewelMate Enterprise lists Windows 10 or 11 PCs with at least 8 GB of memory, and for servers and networked stores Windows Server 2022 with at least 32 GB, on Microsoft SQL Server. Logic Mate also offers two companion web apps, included with JewelMate: a CRM app for phones and iPads, and JewelMate 365 for PCs and tablets. A Mac is not mentioned.
What jewelers say
WJewel is rated 4.8 out of 5 on Capterra from 73 verified reviews, with 4.9 for customer service. Reviewers most often single out how quickly support answers, ease of use and value. The criticism worth knowing about: a few reviewers wanted more customization and more accounts receivable reports.
4.8 out of 5 from 73 verified reviews on Capterra
Ease of use 4.8 · Customer service 4.9 · Read the reviews
Read JewelMate’s reviews too before you decide. More from WJewel customers on our testimonials page.
Support & switching from JewelMate
WJewel
US-based phone and email support is open 365 days a year. Training is unlimited, with no hour caps, before and after you go live. Need something the program does not do? We do custom programming on request, and the WJewel API lets your own developers add customers and look up inventory.
Moving from JewelMate: we move your customers, inventory, vendors, open layaways and repair history ourselves, as part of onboarding, at no extra charge. The import takes up to 7 business days; with no data to import, you can be up and running in one business day. Read how to switch jewelry POS systems.
JewelMate
Logic Mate’s call center gives support and data migration by remote desktop, and takes help tickets on its site. Training is by webinar on request, or in person at its Glendale, California office. Its site does not publish support hours.
Which jewelry software is right for you?
WJewel makes sense if you:
- Want the full program on any device — Macs, iPads and phones included — with no server in the store
- Want a published monthly price, a 30-day free trial and no long-term contract
- Want the newest tools — A.I. that reads your vendor invoices, A.I. model photos, a customer portal and self check-in
- Want a support line that answers 365 days a year, and unlimited training
- Want your general ledger and bank reconciliation in the same system
- Buy from Stuller, buy scrap gold, or make pawn loans
JewelMate makes sense if you:
- Want software installed on your own Windows PCs and server
- Already use JewelMate or its older Jewels 2000, and want the upgrade path
- Want in-person training in Southern California
- Want a website built by the same company, and keep your books in QuickBooks
Frequently asked questions
How much does WJewel cost compared to JewelMate?
WJewel is as low as $159/month when paid annually, or $179 month to month, with no setup fee, no long-term contract and a 30-day free trial; contact us for pricing details. Logic Mate does not publish JewelMate’s prices: its site asks you to call or book a consultation, and it does not describe how JewelMate is licensed or what support costs.
Does WJewel run on a Mac, or without a server?
Yes. WJewel runs in Chrome, Safari and other browsers on PC, Mac, iPad, iPhone and Android phones and tablets, and is available in the cloud, with nothing to install and no server in the store; there are iOS and Android apps too. JewelMate Enterprise runs on Windows 10 or 11 PCs, with Windows Server for networked stores, and Logic Mate offers companion web apps for phones, iPads and tablets.
What support and training does WJewel include?
US-based phone and email support 365 days a year, and unlimited training before and after you go live, on every plan. Logic Mate describes support by remote desktop and help tickets, and training by webinar or in person in Glendale, California; its site does not publish support hours.
What is new in WJewel?
Among the newest features: A.I. that reads a vendor’s invoice (a PDF, a scan or a phone photo), checks it and fills in the bill for you to save; A.I. model photos that turn a product picture into a photo of the piece being worn; a customer portal where customers see their statement, layaways, repairs and special orders and pay online; and a self check-in tablet at the counter. Text-to-pay links, Ask AI, demand forecasting and the Stuller integration are new too.
Can WJewel move my data from JewelMate?
Yes. As part of onboarding we move your customers, inventory, vendors, open layaways and repair history from JewelMate ourselves, at no extra charge, in up to 7 business days, and training is unlimited. With no data to import, you can be up and running in one business day.
Is JewelMate a good jewelry software?
Yes, for many jewelers. JewelMate comes from Logic Mate, a company serving the jewelry industry since 1989, with what it counts as more than 2,000 installations, retail and wholesale editions, and its own A.I. tools for customer details and product descriptions. WJewel suits jewelers who want to work on any device, Macs and phones included, without a server; a published monthly price with no long-term contract; support 365 days a year; the A.I. vendor invoice reader, model photos, customer portal and Stuller integration; or a full general ledger in the same system.
Comparing more than two systems? See the jewelry POS comparison, WJewel vs The Edge, WJewel vs Jewel360 or WJewel vs Jewelry Shopkeeper.
See the difference for yourself
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